Conditions
GENERAL CONTRACTING CONDITIONS AND PRIVACY POLICY
1. Introduction
The purpose of this document is to regulate the GENERAL CONTRACTING CONDITIONS of the on-line reservation services of HOTELES HOLIDAY WORLD**** (SEGEHOTEL, S.L.U., AUXIHOTEL, S.L.U., CAMPOBENAL, S.L.U. and POLYBENAL, S.L.U., hereinafter, HOTELES HOLIDAY WORLD), for users who for any reason access www.holidayworld.es (hereinafter, the Web Site) or use the services provided therein.
As a customer, you declare that you are of legal age and have sufficient legal capacity to be bound by these General Contracting Conditions when contracting with HOTELES HOLIDAY WORLD****.
THE RESERVATION OF MARBELLA, S.L., as administrator of the site, facilitates, through it, the necessary procedures to obtain the provision of the services offered by the different hotels and which are chosen by the users based on their preferences, indicated during the reservation process and which are described in these General Conditions of Contract, as well as any other specific ones that are indicated on the screen during navigation, so that you declare that you know and accept said procedures as necessary to contract the services offered on the Web Site.
2. Use of the online reservation services of HOTELES HOLIDAY WORLD****
2.1. Online reservation services.
2.1.1. Online booking services: the purpose of the online booking services is to reserve accommodation at any of the HOLIDAY WORLD**** HOTELS. The use of these services will imply full and unreserved acceptance and the validity of each and every one of the general conditions included in the latest updated version of these general conditions.
2.1.2. Contracting procedure: when using the service, the user will receive a confirmation email which will include their reservation tracking number. This email serves as proof of your reservation and as confirmation of acceptance.
2.1.3. Guarantee and cancellation policy: reservations made through this page will be guaranteed by the credit card provided by the user in the form.
A. RESERVATION PAYMENT POLICY
Flexible Rate and Short Stay: payment of the total price of the reservation in the FLEXIBLE RATE model will be made during the reservation process or at the time of check-in at the hotel reception.
The hotel reserves the right to display NON-REFUNDABLE Rates in which case payment of 100% of the reservation will be made through the payment gateway. At all times the client will be responsible for the payment of the reservation fee.
In accordance with Law 11/2021, of July 9, on measures to prevent and combat tax fraud, cash payments equal to or greater than €1,000 or its equivalent in foreign currency, or cash payments equal to or greater than €10,000 or its equivalent in foreign currency will not be accepted when the payer is a natural person who justifies that he or she does not have his or her tax domicile in Spain and does not act as a businessman or professional.
B. CANCELLATION AND MODIFICATION POLICY
Flexible Rate: a fee will be charged for the amount of €1,000 or its equivalent in foreign currency. one night's stay per room cancelled provided this occurs within a certain period according to the date of stay. Non-Refundable Rate: 100% of the stay will be charged per room cancelled or modified.
C. NO SHOW POLICY
In the event that the client does not show up on the check-in date scheduled in the reservation, without having made a cancellation of the same, the provisions of section B will be applied.
2.1.4. Prices per room and night: the prices reflected on our website include VAT or the equivalent indirect tax.
2.2. Use of the services.
The user undertakes to use the services in accordance with the Law, morality, good customs and public order, as well as with the provisions of these General Terms and Conditions. Consequently, the user is obliged not to use the services for illegal purposes and/or contrary to the provisions of these General Terms and Conditions, which are harmful to rights and/or interests.